How we collect, use, and protect your personal information at Casa Escondida Anilao.
Casa Escondida Anilao Resort & Dive Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a reservation, or interact with our services. By using our website or booking with us, you agree to the terms described in this policy.
This policy applies to guests, website visitors, and anyone who communicates with us in connection with our resort services. We are based in Mabini, Batangas, Philippines and operate under the applicable data privacy laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173).
We collect personal information you provide directly to us, as well as information gathered automatically through your use of our website. This includes:
| Identity information | Full name, nationality, and date of birth (required for check-in and dive certification verification). |
| Contact details | Email address, phone number, and postal address. |
| Booking information | Reservation dates, room type, number of guests, special requests, and dive package selections. |
| Payment information | We do not store full credit card numbers. Payments processed through third-party platforms (e.g., Booking.com, PayPal) are governed by those providers' privacy policies. |
| Dive certification records | PADI or equivalent certification number and level, required for participation in dive activities. |
| Health declaration data | General medical fitness declarations required for safe diving participation, processed with your explicit consent. |
| Technical data | IP address, browser type, device information, pages visited, and cookies — collected automatically when you browse our website. |
| Communications | Messages, inquiries, and feedback you send us by email, social media, or contact forms. |
We use the information we collect for the following purposes:
| Reservations & operations | Processing and confirming bookings, coordinating check-in and check-out, managing dive schedules, and communicating pre-arrival details. |
| Safety & compliance | Verifying dive certifications, processing medical fitness declarations, and complying with Philippine tourism and maritime safety regulations. |
| Communications | Responding to your inquiries, sending booking confirmations and reminders, and providing important updates about your reservation. |
| Marketing (opt-out) | With your consent, we may send newsletters, promotional offers, and seasonal updates. You may opt out at any time via the unsubscribe link or by writing to casaescondidaanilao@gmail.com. |
| Website improvement | Analyzing website traffic and user behavior to improve the functionality and content of our site. |
| Legal obligations | Complying with applicable laws, resolving disputes, and enforcing our policies. |
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:
| Essential cookies | Required for core website functionality such as session management and security. |
| Analytics cookies | We use Google Analytics to understand how visitors interact with our website. This data is anonymized and used solely to improve our content and user experience. |
| Preference cookies | Used to remember your display preferences, such as your selected language or theme (day/night mode). |
| Translation cookies | When you use the language selector, a cookie is set to remember your language preference across pages. |
Most web browsers allow you to control or disable cookies through browser settings. Disabling essential cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described above.
We work with trusted third-party service providers to operate our website and business. These include:
| Google Maps | Used on our Location page to display our resort's location. Google's privacy policy governs any data collected through their Maps service. |
| Booking.com | Guests who book through Booking.com are subject to their privacy policy. Information shared with us from Booking.com is used solely to process your reservation. |
| Facebook / Meta | We maintain a Facebook page and may use Facebook Pixel for analytics purposes. Meta's data policy applies to interactions on their platform. |
| Google Translate | Our website offers optional language translation via Google Translate. Use of this feature is subject to Google's privacy policy. |
| Email service providers | We use third-party email platforms to send transactional and marketing communications, subject to data processing agreements with those providers. |
We require all third-party service providers to respect the security of your data and to treat it in accordance with applicable law.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements. In general:
When your information is no longer required, we securely delete or anonymize it in accordance with our data destruction procedures.
Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights regarding your personal data:
| Right to be informed | To be notified how your personal data is being processed. |
| Right of access | To request a copy of the personal information we hold about you. |
| Right to rectification | To request corrections to any inaccurate or incomplete personal data we hold. |
| Right to erasure | To request the deletion of your personal data, subject to legal retention requirements. |
| Right to data portability | To receive your personal data in a structured, commonly used format. |
| Right to object | To object to the processing of your personal data for direct marketing purposes at any time. |
| Right to withdraw consent | To withdraw consent for processing at any time, without affecting the lawfulness of processing carried out before withdrawal. |
To exercise any of these rights, please contact us using the details below. We will respond to all valid requests within thirty (30) days.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure connections (HTTPS), limited access to personal data by authorized personnel only, and regular review of our data handling practices.
While we take all reasonable precautions, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that may affect your rights.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Casa Escondida Anilao Resort & Dive Center
Brgy. Ligaya, Mabini, Batangas Province 4202, Philippines
Email: casaescondidaanilao@gmail.com
Facebook: facebook.com/CasaEscondidaAnilao